Senior Representative, Customer Order Management

What Customer Order Management contributes to Cardinal Health Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.ResponsibilitiesTakes proactive approach in preventing customer issuesCommunicates with customers through email, inbound and outbound phone callsGenerates customer reports as neededWorks closely with Cardinal Health Sales Representatives, Field Service Representatives, Inventory and other internal departments to resolve customer issuesResponsible for group mailbox tasks and workflowParticipates in and/or leads special projects as designated by leadershipSupports both front and back-office functionsQualificationsHigh school diploma preferredPrior computer experience using Microsoft Office systems requiredBi-lingual Spanish speaking preferredWhat is expected of you and others at this levelEffectively applies knowledge of job and company policies and procedures to complete a variety of assignmentsIn-depth knowledge in technical or specialty areaApplies advanced skills to resolve complex problems independentlyMay modify process to resolve situationsWorks independently within established procedures; may receive general guidance on new assignmentsMay provide general guidance or technical assistance to less experienced team membersAnticipated hourly range: $18.70 per hour - $24.12 per hourBonus eligible: NoBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 10/04/2026 *if interested in opportunity, please submit application as soon as possible.The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any ...