Senior Sales Engineer

Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses.We are seeking a Senior Sales  Engineer (SE) to act as the primary technical partner for our enterprise and commercial accounts. This role is built for technical consultants and builders who love mapping complex business challenges to modern, AI-powered software solutions. Sitting at the intersection of technical discovery, solution design and hands-on system configuration, you will be responsible for proving the value of Zendesk’s platform, autonomous agents, and integration capabilities to technical evaluators and business leaders alike. What You’ll Be Doing:Manage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards.Execute Technical Discovery & POCs: Conduct thorough technical discovery sessions with customer IT and business teams. Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision.Configure Agentic AI Workflows: Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk’s AI features to solve real-world customer pain points.Deploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects.Advocate for the Field: Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements. What You Bring (Required Qualifications):First and foremost, we are looking for a growth mindset. We value professional agility and seek individuals who actively pursue continuous learning, embrace constructive feedback, and adapt to evolving business needs. Even if you don't check every single box below, we encourage you to apply!"Experience: 4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.Technical Fluency: Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks.AI Expertise: Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering , and automated workflows.Domain Knowledge: Strong  understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.Travel Commitment: Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions.Education: Bachelor’s degree in Computer Science, Business A...