Senior Software Engineer – Platform Operations

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com. What You’ll Do: We are looking for a Senior Software Engineer – Platform Operations based in Pune, India, who will play a key role in ensuring the reliability, performance, and operational excellence of DeepIntent's platform and data ecosystem. This role requires a strong engineering mindset with the ability to troubleshoot complex technical issues, understand distributed data architectures, and collaborate across Engineering, Product, Analytics, and Customer-facing teams to deliver timely and effective solutions. As part of the Operations organization, you will work closely with Engineering to support production systems, improve operational processes, and drive platform stability. The ideal candidate is a self-motivated problem solver who is passionate about learning new technologies, improving system reliability, and delivering exceptional customer outcomes through engineering excellence. Serve as the engineering interface between Customer-facing teams, Analytics, Product, and Engineering organizations. Partner with Platform Support, Client Success, and other customer-facing teams to investigate and resolve complex platform-related issues. Analyze application, API, and data pipeline issues to identify root causes and drive timely resolution. Develop and standardize operational tools, and interfaces to support analytical and operational use cases. Monitor data pipeline executions, investigate failures, and implement corrective and preventive actions. Implement operational best practices to improve platform reliability and efficiency. Collaborate with Software Engineers, Data Engineers, Machine Learning Engineers, Analysts, and Product teams to deliver scalable platform solutions. Act as a bridge between Engineering and Analytics teams to streamline issue resolution and improve operational effectiveness. Participate in production incident management, root cause analysis (RCA), post-incident reviews, and continuous improvement initiatives. Identify automation opportunities to reduce manual operational effort and improve platform monitoring and observability. Who You Are: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. 4+ years of professional software engineering or platform engineering experience. Strong proficiency in Java. Hands-on experience debugging Java applications in production environments. Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues across multiple systems. Proficient in writing and optimizing SQL queries and working with large-scale datasets. Experience working with distributed data pipelines and high-volume, high-velocity data p...