Senior Software Engineering Manager, Managed Gateways SREs
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
SENIOR SOFTWARE ENGINEERING MANAGER, MANAGED GATEWAYS SRES
Location: Toronto
THE MISSION
As a Senior Software Engineering Manager for Managed Gateways SREs, you will lead the charge in defining the reliability, scalability, and operational excellence of Kong's critical managed services. Your team's unwavering commitment to 99.99%+ uptime and seamless performance directly empowers developers globally, fueling the Agentic Era by providing the robust infrastructure that underpins modern API-driven applications. You'll build this team in Toronto from the ground up, and in the early stages, you'll stay hands-on - directly in the work, not just directing it from a distance.
WHAT YOU'LL DO
- Build Kong's Managed Gateways SRE team in Toronto from the ground up - hiring, setting the bar, and staying hands-on in enterprise implementations as the team ramps.
- Act as a direct contributor to critical implementations and reliability work in the early stages, with outcomes that materially move the needle on Managed Gateways' growth and business performance.
- Lead, mentor, and grow a high-performing team of Site Reliability Engineers dedicated to Kong's Managed Gateway offerings, in direct support of our critical enterprise customer base across the Americas and Europe.
- Architect and implement robust, scalable, and fault-tolerant cloud-native systems using technologies like Kubernetes, Golang, and major cloud providers.
- Own the end-to-end operational lifecycle, from proactive monitoring and alerting to incident response and blameless post-mortems, ensuring continuous service improvement.
- Drive developer delight and operational efficiency through automation, sel...