Senior Strategy & Operations Manager

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.   OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.   Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. Purpose The Senior Strategy & Operations Manager will drive strategic initiatives and operational excellence across OKX Australia. Working cross-functionally with Product, Compliance, Legal, Risk, Business Development and Global Operations teams, this role identifies opportunities to improve business performance, remove operational friction, and deliver scalable solutions.   This is a highly analytical role suited to someone who enjoys solving ambiguous problems, using data to influence decisions, and leading complex initiatives from concept through execution. The successful candidate will be equally comfortable diving into data, facilitating cross-functional alignment, developing scalable operating processes, and driving projects to completion in a fast-moving environment. Key Responsibilities Strategic Projects & Business Operations Lead high-impact, cross-functional initiatives that improve customer experience, operational efficiency and commercial outcomes. Translate ambiguous business problems into structured workstreams with clear owners, milestones and measurable outcomes. Coordinate stakeholders across Product, Compliance, Legal, Risk, Business Development and Global Operations teams to ensure successful delivery. Drive accountability and momentum across projects, proactively managing risks, dependencies and competing priorities. Challenge assumptions, communicate complex ideas clearly, and influence strategic decisions through rigorous analysis and structured problem-solving. Operational Analysis & Continuous Improvement Partner with operational teams to identify inefficiencies, customer pain points and process bottlenecks. Analyse existing workflows and design simpler, more scalable operating models. Develop SOPs, operating frameworks and governance processes once improved workflows have been validated. Foster a culture of continuous improvement through automation, standardisation and operational discipline. Data Analytics & Decision Support Use quantitative and qualitative analysis to identify trends, diagnose root causes and uncover business opportunities. Build dashboards, reporting frameworks and operational metrics that provide visibility into business performance. Produce clear, actionable insights t...