Senior Systems Engineer / Solutions Architect

ABOUT THE ROLE

vdBA SecureOps is building a security-led managed services practice for life sciences clients. The Senior Systems Engineer / Solutions Architect is the most senior technical resource on the delivery team — the Tier 3 escalation point for the service desk, the designer of the Microsoft-centric, security-hardened environments our clients run on, and a builder of the automation and AI tooling that keeps the team efficient as we scale. This role blends deep hands-on engineering with client-facing solution design.

KEY RESPONSIBILITIES

Escalation & Technical Leadership

- Serve as the Tier 3 escalation point for the service desk, resolving the most complex issues across infrastructure, cloud, and security.

- Mentor and train Tier 1/2 technicians; build technical documentation and runbooks that raise the team's overall capability.

- Own root-cause analysis for recurring or high-impact incidents.

Solution Design & Architecture

- Design end-to-end technical solutions for clients spanning Microsoft 365, Azure, identity/security, networking, and endpoint management.

- Partner with sales and leadership to scope new client engagements, contribute to proposals/SOWs, and estimate effort.

- Lead technical onboarding and migrations for new clients into the managed environment.

- Establish and maintain architecture standards and reference designs the team can build against consistently.

Microsoft Cloud & Security Engineering

- Architect and administer Microsoft 365 and Azure environments: identity (Entra ID/Azure AD, conditional access), Intune/endpoint management, Exchange Online, SharePoint/OneDrive, and Azure infrastructure.

- Implement and maintain security controls across the Microsoft stack: MFA/conditional access, endpoint protection, DLP, and identity governance.

- Support alignment of client environments to compliance frameworks (SOC 2, HIPAA, HITRUST) in partnership with the security team.

Automation & AI Tooling

- Build autom...