Senior Team Lead, Billing and Collections
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Job Summary
NTT DATA (Thailand) is seeking an experienced Senior Team Lead, Billing and Collections to manage and drive the end-to-end billing and collections function. This role is responsible for leading a team, ensuring accurate and timely invoicing, optimizing cash collection, minimizing DSO (Days Sales Outstanding), and maintaining strong internal controls over the order-to-cash cycle. Beyond day-to-day operations, this role is expected to actively improve the billing team's capability and processes, and to drive change and transformation initiatives that modernize and streamline the billing-to-cash cycle. Candidates with prior experience in a service-based business (IT services, consulting, BPO, or similar) will be given strong preference, as the role requires familiarity with project/contract-based billing, milestone billing, and recurring service revenue models.
Key Responsibilities
Team Leadership
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Lead, coach, and manage the Billing and Collections team, setting clear KPIs and monitoring individual and team performance.
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Develop team capability through training, process documentation, and cross-training to ensure business continuity.
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Act as the primary escalation point for complex billing disputes and difficult collection cases.
Billing Management
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Oversee accurate and timely generation of customer invoices in line with contract terms, SOWs, purchase orders, and milestone/project schedules.
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Ensure billing accuracy for various revenue models (time & materials, fixed price/milestone, recurring managed services, licensing/subscription).
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Review and approve billing schedules, credit notes, and adjustments in accordance with company policy.
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Partner with Sales, Delivery/PM, and Legal teams to validate contract terms prior to billing setup.
Collections Management
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Drive proactive collection strategies to reduce overdue receivables and improve DSO.
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Monitor AR aging reports, prioritize high-risk/high-value accounts, and lead collection calls/escalations with customers.
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Negotiate payment plans for delinquent accounts in coordination with Sales and senior management.
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Coordinate with Legal on accounts requiring formal collection action or write-off review.
Process & Controls
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Ensure compliance with internal controls, SOX (if applicable), and company finance policies across the billing-to-cash cycle.
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Identify and implement process improvements and automation opportunities to increase billing accuracy and collection efficiency.
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Prepare and present AR aging, DSO, bad debt provision, and collection performance reports to Finance leadership.
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Support month-end and year-end...