Senior Tech Specialist, DevOps R01564150

Senior Observability / Monitoring Engineer
Role Overview
We are looking for a Senior Observability / Monitoring Engineer to design, implement, and optimize observability solutions for large-scale enterprise platforms. This role will play a critical part in enabling proactive monitoring, faster incident detection, and improved system reliability across Salesforce and Microsoft Azure environments. The ideal candidate will have strong expertise in metrics, logs, traces, alerting strategies, and observability tooling, along with hands-on experience supporting production environments.
 
Key Responsibilities - Observability Engineering:
Design and implement end-to-end observability frameworks across Salesforce and Azure platforms
Establish unified monitoring across logs, metrics, and distributed tracing
Define and standardize observability best practices, dashboards, and alerting strategies
Enable proactive detection of issues through intelligent alerting and anomaly detection Monitoring & Tooling
Implement and manage tools such as Azure Monitor, Application Insights, Splunk, Datadog, Grafana, Prometheus, or similar
Build actionable dashboards for operations, SRE, and business stakeholders
Optimize alert noise reduction and improve signal-to-noise ratio
Continuously enhance monitoring coverage across applications and infrastructure Incident Support & Reliability
Support incident management by providing deep insights using observability data
Perform root cause analysis (RCA) leveraging logs, traces, and metrics
Collaborate with SRE and engineering teams to improve system reliability and performance
Contribute to post-incident reviews and continuous improvement initiatives Automation & Integration
Automate monitoring setup and configuration using Infrastructure as Code (IaC)
Integrate observability tools with CI/CD pipelines and DevOps workflows
Develop scripts or tools to enhance monitoring capabilities and data collection Platform & Integration Support
Monitor and opti...