Senior Vice President, Digital Channels
The Senior Vice President, Digital Channels leads the enterprise Digital business by defining and executing the long-term vision, strategy and operating model for all digital customer experiences across Momentum Financial Services Group. Accountable for enterprise digital growth, customer engagement, product innovation, digital revenue, profitability and customer lifetime value, this role oversees all digital channels, digital product management, customer experience and digital transformation initiatives while building a world-class digital organization capable of supporting growth across Canada, the United States and future markets. Key Responsibilities: Enterprise Digital Strategy & Commercial Leadership Own the enterprise Digital strategy and multi-year roadmap for both Canada and the US. Establish long-term digital growth objectives aligned with corporate strategy. Own the digital business strategy, investment portfolio and operating model. Define digital growth opportunities across lending, payments, banking and future product offerings. Lead enterprise digital transformation initiatives. Ensure digital capabilities become a competitive advantage for MFSG. Sponsor enterprise-wide innovation initiatives and emerging technologies, including AI. Digital Business & P&L Leadership Accountable for overall Digital business performance including revenue growth, profitability and return on investment. Approve digital investment priorities and capital allocation. Establish digital performance metrics and executive dashboards. Own the digital budget and lead the optimization of resources. Oversee portfolio prioritization across all digital initiatives. Balance growth objectives with regulatory, operational and financial requirements. Drive sustainable improvements in customer acquisition, engagement, retention and lifetime value. Executive Leadership of Digital Organization Lead and develop a high-performing executive leadership team. Directly manage the Vice President, Digital Channels and other senior digital leaders. Build organizational capability, succession planning and executive talent. Foster an innovative, customer-centric and data-driven culture. Ensure organizational design supports future growth and scalability. Customer Experience & Digital Innovation Define the enterprise customer experience vision across all digital touchpoints. Sponsor customer journey transformation initiatives. Champion customer research, behavioral insights and design thinking. Drive innovation through AI, automation and emerging digital capabilities. Ensure the organization continually improves digital experiences through experimentation and customer feedback. Enterprise Partnership & Stakeholder Leadership Partner with executive leaders across Technology, Operations, Risk, Compliance, Marketing, Finance and Product. Influence enterprise strategic planning and investment decisions. Represent Digital with the Executive Leadership Team, Bo...