Service Delivery Consultant
Major Objectives:Client Service & DeliveryDeliver Managed Services work in accordance with the agreed scope of services, service catalogs, and internal standards Manage assigned client deliverables across multiple accounts while meeting schedules and service-level expectationsCommunicate clearly with clients and internal stakeholders regarding status, priorities, risks, and dependencies Complete Donation Processing & support Fundraising OperationsPerform manual gift entry accurately and consistently in client systemsProcess and manage batches, ensuring completeness, accuracy, and proper balancingExecute batch imports, validate results, and resolve exceptionsPerform batch reconciliation to ensure gifts, payments, and financial records alignGenerate and process acknowledgments, including letters, emails, and receiptsBuild and deliver advanced reportingBuild and deliver sophisticated, segmented lists for direct mail and digital fundraisingQuality, Compliance & DocumentationMaintain data integrity through quality checks and standard operating proceduresAdhere to documented delivery processes and data handling policiesEnsure work meets agreed service commitments and data-security requirements Document work performed and outcomes in required systemsIdentify and escalate risks or scope concernsCollaboration & Continuous ImprovementCollaborate with Service Delivery Managers and peers to prioritize workContribute to process improvements that increase efficiency and quality leveraging AI and automation wherever possibleSupport onboarding of new services or processes as Managed Services evolveExperience and SkillsExcellent client-facing skills and experience, including a high proficiency in written and spoken English2–4 years of experience as a Program Specialist/Manager (Individual Contributor), Service Delivery Consultant (commonly referred to as a Business Consultant), or Analyst in similar domainStrong attention to detail and time-management skillsAbility to manage multiple priorities in a delivery-driven environmentStrong written and verbal communication skillsPreferred QualificationsExperience with CRM or fundraising platformsExperience in nonprofit , mission-driven, or CSR/social-impact organizations Familiarity with subscription-based or managed-services delivery models Advanced Excel or reporting skills (Power BI is a major plus)What Success Looks LikeClient deliverables are completed accurately, on time, and within scopeHigh-quality, consistent service delivery is achievedData is accurate, secure, and well-documentedEffective collaboration and contribution to team improvementsStay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertis...