Service Design Lead
ABOUT WONGDOODY We are a Human Experience Company. Human experience is not just what we do, it’s who we are — a highly collaborative collection of global experts building experiences that can help transform businesses. And because we are powered by Infosys, we have the skills and scale to build anything we can imagine, and to deliver it anywhere in the world. Brand Engagement: we create fully integrated campaigns that live on the largest media stages. Customer Experience: we design next-generation products, services and experiences that drive brand engagement and growth end to end. Commerce: we believe there is no store of the future, only the consumer of the future. To learn more about us and see our work visit https://wongdoody.com/. To learn more about job opportunities, please visit our Careers page at http://www.wongdoody.com/careers/ ROLE SUMMARY We are looking for a driven Service Design Lead who thrives on solving complex challenges. You are a strategic thinker—always on the lookout for interesting insights to bring the work and thinking to the next level, and you take a holistic approach and inspire those around you to look at end-to-end human experience beyond simply a product being created. The role reports into WongDoody’s Head of Service Design in Inida. The ideal candidate for this role is a true practitioner, who is adept at engaging clients from c-suite to product owners on how service design and human-centric strategic thinking can help solve their challenges. You must be comfortable with leading workshops with clients, collaborating with designers, developers and BAs, and planning and executing research. As a Service Design Lead, you will play a critical role in shaping and improving the end-to-end experiences for our customers by leading service design initiatives across the organization. You will be responsible for developing and implementing service design strategies that align with business objectives and customer needs. This role requires a deep understanding of design thinking, human-centered design principles, and the ability to collaborate effectively with cross-functional teams to drive innovation and excellence in service delivery. RESPONSIBILITIES Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology and data Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top quality strategic and creative outputs on projects and accounts Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes Draw insights from data collected through quantitative and qualitative methods and effectively communicate...