Service Management Engineer 3

   ** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office **Who are we looking for?Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as a Service Management Engineer 3 on the IT Risk Management team.The Service Management Engineer 3 will support the implementation and maintenance of key IT Systems including ServiceNow and related components (e.g., business rules, screen tailoring, workflow administration, reporting, data imports, service catalog development, custom scripting, and third-party software integrations) for Choice Hotels. This role is primarily a development-based role focused on innovation, continuous improvement, and new functionality, with some system administration required based upon customer demand.  The Service Management Engineer 3 is accountable for their work product as well as their actions, will take initiative, and practice proactive communication within a collaborative IT and Business environment.If you are a collaborative and self-driven engineer who thrives in fast-paced environments, while managing multiple priorities, we invite you to apply today and #MakeItYourChoice.Your ResponsibilitiesDevelopment Duties:Key contributor in the design, development, implementation, and support of the ServiceNow platform.Owns release level estimation for less complex development activities and assists in estimating release level of effort for complex development activities.Takes ownership of medium to complex business requirements and works them to completion.Reviews opportunities for process enhancements and recommends potential solutions.Identifies and recommends ideas for improvements within the tool, process, and metrics.Contributes to ensuring compliance with regulatory standards.Promotes a continuous quality improvement culture to enhance the services provided to all customers.Builds and maintains relationships with key stakeholders and customers by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, initiative, sensitivity, and professionalism.Ensures tools are designed and implemented based on industry best practices and in accordance with Choice standards and challenges standards when appropriate.Support Duties:Drives incident resolution, as needed.Shares knowledge with peers and junior team members. This may include:Version upgrades activities.System performance issues.Responding to and resolving system outages.Communicating maintenance activities to impacted stakeholders/teams.Administrative Duties:Maintains adequate tool/system documentation.Suggests improvements based upon industry trends and strategies.Participates in planning and implementation meetings.Your Experience, Skills & Competencies·Bachelor of Science or equivalent experience required.·Minimum of five years of ServiceNow development experience.Excellent analytical and problem-solving skills ...