Service Manager
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Due to continued growth and increasing demand for our services, we are seeking an experienced Service Manager to lead our Service operations for Northwest, based in Canning Vale.As our customers expand their operations, so does the need for reliable service support. This is an exciting opportunity for a motivated leader to join a growing team and play a key role in delivering safe, efficient and high-quality service outcomes.The Service Manager is responsible for providing leadership and directing all operational field activities and resources in order to assist the Company in the achievement of agreed revenue, growth, profit and operational objectives. This includes but not limited to:Direct the Service team in achieving desired outcomes and operational effectiveness through daily activities, cross-functional liaison and continuous improvement methodologies.Monitor key service metrics, including profitability and productivity, while supporting daily service operations, labour planning and successful delivery of service calls, inspections, repairs and projects.Ensure Safety policies and procedures are adhered to at all times through coaching, toolbox meetings, safety reviews and awareness of ISO 14001 and ISO 45001 standards.Maintain strong relationships with customers and suppliers through regular customer visits, service reviews and timely resolution of customer issues.Review service job performance, approve technicians' daily timesheets, oversee weekly invoicing and coordinate the maintenance of company equipment, motor vehicles and assets.Identify training and development needs, work closely with Sales teams to maximise business opportunities, ensure on-call coverage is maintained, and undertake travel to the Pilbara region and interstate as required by business needs. The successful candidate will possess the following skills, qualifications and experience:Trade-qualified as an Electrician or Mechanical Fitter or hold a tertiary qualification in Business Management or equivalent Proven experience in a Service Manager, Operations Manager or Field Service leadership roleExperience managing technicians or field service teamsStrong leadership and people management skillsExperience managing service operations, scheduling and productivityAbility to build strong customer relationshipsStrong safety leadership and compliance mindsetFinancial awareness including job costing, margins and operational performanceExcellent communication and problem-solving skillsExperience in industrial maintenance, lifting equipment, cranes, manufac...