Service Manager - INFINITI Stuart!
Infiniti Stuart a distinguished member of the Murgado Automotive Group, is a premier dealership renowned for representing some of the world’s most prestigious automotive brands. Our commitment to excellence in both vehicle sales and customer service sets us apart. We are excited to invite a dynamic and experienced Service Manager to join our team and lead our service department to new heights.
Position Overview
As the Service Manager, you will be at the helm of our service department, responsible for overseeing all service operations and ensuring the highest levels of customer satisfaction. You will lead a dedicated team of service professionals, manage daily operations, and implement strategies to drive service department success. This role is perfect for a motivated leader with a passion for automotive service and a drive for excellence.
Key Responsibilities
Leadership & Management
Lead, mentor, and motivate the service team to deliver outstanding customer service and achieve departmental goals.
Oversee daily service operations, including scheduling, workflow management, and staffing.
Conduct regular performance evaluations and provide feedback to ensure continuous improvement.
Customer Service Excellence
Ensure the highest levels of customer satisfaction by addressing concerns, resolving issues, and maintaining effective communication.
Develop and implement service initiatives to enhance customer experience and loyalty.
Operational Efficiency
Monitor and manage service department productivity, efficiency, and quality standards.
Analyze service metrics and KPIs to identify areas for improvement and implement corrective actions.
Financial Management
Develop and manage the service department budget, including labor, parts, and supplies.
Drive profitability by optimizing service operations and upselling additional services and products.
Collaboration & Coordination
Work closely with other departments, including sales and parts, to ensure seamless operations and customer satisfaction.
Ensure compliance with all company policies, procedures, and industry regulations.
Qualifications
Experience
Proven experience as a Service Manager or in a similar leadership role within an automotive service environment.
Strong understanding of automotive service operations, including repair processes, parts management, and customer service.
Skills
Exceptional leadership and team management abilities with a focus on employee development and motivation.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
Education
High school diploma or equivalent required; a degree in Automotive Technology, Business Management, or a related field is preferred.
Other Requirements
A valid driver’s license with a clean driving record.
Familiarity with dealership management systems (DMS) and automotive repair software.
Benefits
Competitive Compensation: Attractive salary package with performance-based bonuses.
Health & Wellness: Comprehensive health, dental, and vision insurance options.
Retirement Plans: 401(k) with company match.
Work-Life Balance: Paid time off and holidays.
Professional Development: Opportunities for career growth and advancement within the Murgado Automotive Group.
Employee Perks: Discounts on vehicles, parts, and services.
Supportive Culture: A positive and collaborative work environment with a focus on team success.
Why Join Us?
At Infiniti Stuart, we value excellence and innovation. As a Service Manager, you will have the opportunity to shape the future of our service department, lead a talented team, and make a significant impact on our customer experience. If you are a strategic leader with a passion for automotive service and a drive for success, we encourage you to apply.
How to Apply
Ready to lead and inspire? Apply today by submitting your resume and a cover letter detailing your qualifications and experience for the Service Manager role at Infiniti Stuart.