Service Program Manager IGT-S

Job TitleService Program Manager IGT-SJob DescriptionAs a Service Program Manager, you drive business-critical transformation within the IGT‑S Services organization. Your focus is on improving how the business operates by translating strategic priorities into tangible execution and measurable business outcomes.You will work at the intersection of service operations, connected medical devices, remote service capabilities, software-enabled workflows, data-driven decision making and AI-enabled transformation. Your work will directly contribute to improving service effectiveness, scalability, customer experience and operational performance.This is not a traditional program management role with predefined project methodology or execution track. You will often start with an ambiguous business challenge, define the problem, shape the transformation approach and drive execution from concept to measurable impact.  You will work on complex initiatives spanning service operations, product development, software, quality, regulatory, data and commercial organizations. You will shape programmes from the ground up and deliver measurable business impact in a global (regulated) healthcare environment. This role combines strategic thinking with hands-on execution. You operate in a complex stakeholder environment, moving between big-picture alignment and content-level problem solving. Topics will evolve over time, requiring curiosity and fast learning.Your roleDrive transformationLead transformation initiatives that directly impact business performance and strategic executionTranslate business challenges into actionable transformation roadmaps, measurable outcomes and sustainable operational improvementsDefine success measures and ensure expected benefits are realisedShape and executeStructure ambiguous business problems and develop practical, data-driven solutionsWork hands-on in analysis, stakeholder alignment, business case development and transformation executionDrive decision-making by converting complex situations into clear options, trade-offs and recommendationsAdapt quickly to changing priorities and evolving contextAlign and influenceDrive alignment across BUs, functions, and regionsPrepare and support decision making at senior levelAct as a trusted partner translating strategy into executionConnect and improveCoordinate initiatives across service, software, connectivity, data and operational teamsProvide transparency on progress, risks, and trade-offsHelp improve how strategic initiatives are prioritised, governed and translated into operational impactDomain FocusIn this role you may work on topics such as:Connected medical devices and digital health solutionsRemote service and remote support capabilitiesServiceability and lifecycle managementSoftware deployment and adoption at scalePredictive and proactive service modelsAI-enabled service operationsDigital transformation in regulated healthcare environmentsYou are the right fit ifYou have 7+ yea...