ServiceNow Product Owner
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: This role is accountable for the end-to-end transformation of ServiceNow at WPP. You will lead a full reset of the platform, moving from a fragmented, legacy implementation to a clean, standardized, out-of-the-box aligned environment designed for an AI-enabled service model. This is a transformation mandate with clear executive sponsorship. The objective is to establish a next-generation service capability, leveraging virtual agents, automation, and agentic AI to significantly reduce manual intervention, improve service quality, and enable scalable operations globally. What you'll be doing: Key Accountabilities End-to-End Transformation Leadership Define and execute a comprehensive transformation plan for ServiceNow across WPP Lead a clean rebuild approach, prioritising out-of-the-box capabilities over customisation Remove legacy complexity, duplication, and technical debt across the current estate Establish a single, coherent operating model for service management globally AI-Enabled Service Model Design and deliver ServiceNow ready for a service desk of the future, centred on: Virtual agents and conversational interfaces Automation-first workflows and self-healing capabilities AI-assisted and autonomous problem management Drive measurable reduction in manual support activity Operating Model & Governance Reset Define and implement a new governance model, eliminating fragmentation and localised divergence Establish clear global standards, controls, and design principles Embed a disciplined execution model across all transformation activities Delivery & Partner Alignment Lead delivery in partnership with Kyndryl (operational delivery) and ServiceNow (platform expertise and best practice) Ensure tight coordination across internal teams and partners, with unambiguous accountability Oversee all phases...