ServiceNow Supervisor
Employment Status:Full timeShift:Day (United States of America)Facility:Remote - VARequisition Number:R158343 ServiceNow Supervisor (Open) How You’ll Help Transform Healthcare:Job Description SummaryOnsite is preferred, hybrid or remote work option is available. Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia.We are seeking a highly experienced ServiceNow Supervisor to lead a team responsible for the strategy, development, configuration, optimization, and operational support of our ServiceNow platform and integrated enterprise applications.This role requires 5–8 years of hands-on ServiceNow platform experience with technical expertise across ITSM, ITOM, SPM, CMDB, HRSD, and Knowledge Management modules. The ideal candidate brings strong platform governance experience, development oversight capabilities, and a passion for building high-performing technical teams.This leader will drive ServiceNow platform excellence, ensure ITIL-aligned service delivery, and optimize workflows and integrations across the enterprise. ServiceNow Platform LeadershipProvide day-to-day leadership of ServiceNow platform operationsOversee configuration, development, integration, and support of ServiceNow modules including but not limited to:IT Service Management (ITSM)IT Operations Management (ITOM)Strategic Portfolio Management (SPM)Configuration Management Database (CMDB)HR Service Delivery (HRSD)Knowledge ManagementEnsure platform design aligns with best practices, scalability standards, and ServiceNow architectural guidelines.Review and approve development, configuration, and integration work to ensure proper analysis, testing, documentation, and quality assurance standards are met.Lead CAB participation, reviewing and approving platform-related changes to ensure reliability and compliance with change management processes.Leverage ServiceNow dashboards, reporting, resource management, and analytics capabilities to monitor performance and drive continuous improvement.Operational & Incident ManagementServe as an escalation point of contactMonitor and communicate potential Severity 1 incidents to leadership.Ensure SLAs, KPIs, and ITIL service metrics are consistently achieved.Team Leadership & Resource ManagementLead a team of ServiceNow Analysts and DevelopersManage workload distribution, ticket assignments, resource allocation, and project execution to maintain peak team performance.Remove impediments Manage schedules, on-call rotations, time-off approvals, and payroll sign-off (UKG).Participate in hiring, onboarding, performance evaluations, and corrective action processes.Maintain a skills matrix and oversee career ladder progression for team members.Conduct bi-monthly one-on-ones to support development goals and professional growth.Continuous Improvement & GovernanceDefine, review,...