Services Manager

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.

With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint.

We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness.

ABOUT THE ROLE

As a Services Manager, you'll own the relationship with a portfolio of Partners from first message to long-term loyalty. Most of your week is spent solving Partner problems quickly and warmly across chat, email, and Zoom. The rest is spent proactively: checking in on how their business is doing, spotting where Arketa can help them grow, and occasionally rolling up your sleeves to help run the operational side of their studio when they need an extra set of hands.

You'll take a consultative approach to every interaction, always keeping the Partner's business outcomes in mind. Success in this role means your Partners stay, grow, and become genuine fans of Arketa. This is a fast-paced, high-touch environment, and your Partners are counting on you to show up for them, both online and in their studios.

ABOUT THE TEAM

Services team sits within Arketa's Customer Experience organization, alongside onboarding, data migration, education, and retention.

WHAT YOU’LL DO:

- Own Partner relationships start to finish (roughly half your week). Be the first line of support ac...