Shipping Lead (Provo)

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

We are looking for a Shipping Team Lead to join our rapidly growing venture-backed company. This role requires a leader who can maintain control of a fast-moving outbound shipping operation, ensure carrier and service level accuracy, drive scan compliance, resolve shipping exceptions quickly, and keep the team aligned around on-time departure and package traceability. You will be the first point of contact for cross-functional team leads at other Dandy locations. In the role, you will lead a team of 18+ Shipping associates, in a state of the art facility in Provo, Utah. You will be responsible for ensuring that incoming packages, pallets and materials are scanned, received, sorted, and brought to their designated areas. You will also be responsible for ensuring the shop floor is sufficiently stocked, and supplied with necessary production materials, as well as all outgoing materials and finished goods.

What You'll Do

Shipping Execution

- Oversee the outbound shipping process, including receiving finished goods from Packaging,

On-Time Shipping Performance

- Monitor daily must-ship volume, urgent orders, late-risk shipments, and carrier cutoff times to ensure packages leave the facility on time.

Exception Management

- Investigate and resolve shipping exceptions, including missing packages, labels created but not physically received, wrong carrier or service level, return packages, failed scans, an...