Small Business Client Account Manager
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
The Client Account Manager/Executive is the strategic face of Payment Services to the client, representing multiple business channels. They are responsible for the overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Is the escalation point for both internal and external client issues.
Basic Qualifications
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Associate's degree, or equivalent work experience
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Typically two or more years of client management experience in payments industry
Preferred Skills/Experience
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Strong contract negotiation, account management and project management skills
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Strong problem-solving and negotiation skills
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Ability to manage multiple tasks/projects and deadlines simultaneously
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Ability to identify and resolve exceptions and to interpret data
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Proven customer service/relations skills
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Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
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Strong presentation, interpersonal, verbal and written communication skills
Additional Job Description
Responsible for managing a portfolio of clients with a focus on onboarding, retention, and growth. Key responsibilities include:
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Onboard and support newly activated accounts
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Build and maintain strong client relationships
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Increase portfolio profitability and client satisfaction
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Provide payment solutions education and consultative guidance
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Recommend products and services based on client needs
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Identify cross-sell and growth opportunities
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Conduct proactive outreach to drive retention and...