Smart Hands Support Engineer – Datacenter Operations (location: Holýšov)
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Role Summary We are looking for an experienced Smart Hands Support Engineer with strong exposure to physical datacenter operations, hands-on infrastructure support, and transition coordination. The ideal candidate should have practical experience working across datacenter environments, server rooms, and remote site locations, and should be capable of supporting both day-to-day physical infrastructure activities and transition-related information gathering from incumbent teams across all sites and datacenters. This role requires someone who is comfortable in a field/onsite support model, has strong understanding of rack-and-stack activities, cabling, hardware handling, inventory validation, asset verification, and remote hands support, and can also assist in documenting existing site infrastructure, operational processes, dependencies, and handover details as part of a transition or takeover program.The place of work is our client site: Holýšov (near Pilsen) Key Responsibilities Datacenter Smart Hands Support Provide onsite Smart Hands support for physical datacenter and site infrastructure activities. Perform rack and stack of servers, storage, network, and related hardware components. Handle cabling, patching, labeling, hardware installation, de-installation, and relocation activities. Support power cycling, device reboot, physical health checks, and LED / console-based diagnostics. Assist in hardware replacement activities such as disks, memory, power supplies, NICs, and other field-replaceable units. Coordinate with remote engineering teams for troubleshooting and execution of physical tasks inside the datacenter. Support hands and eyes activities for network, server, storage, and backup infrastructure. Install and replace Field Replaceable Units (FRUs), including: Power supplies, Fan trays, Line cards, Supervisor modules, Interface cards, SSDs and memory modules Install and replace SFP, SFP+, QSFP, and other transceiver modules. Verify hardware serial numbers, model numbers, and asset tags. Install, replace, and organize copper and fiber optic patch cables. Perform cable tracing and cable verification. Label cables, ports, patch panels, and network equipment. Verify rack unit (RU) allocation. Install rack rails, mounting brackets, and blanking panels. Connect to devices using console cables when required. Replace failed hardware under NOC guidance. Verify interface status, link LEDs, and physical connectivity. Support planned maintenance and migration activities. Site and Datac...