Software Engineer
Meet the TeamWe are the Cisco GTM IT team, and we’re on a mission to power business success through AI-first innovation. We build, Maintain and operates the systems behind Cisco's end-to-end customer lifecycle: Market-to-Lead, Lead-to-Opportunity, Opportunity-to-Booking, Order-to-Cash, Onboard-to-Optimize, Escalate-to-Resolve, Renew-to-Booking, and Support-to-Advocacy. We own Salesforce platform administration, governance, Security, AI automation, integration and DevOps at scale. Join us in cultivating a culture of development where AI meets real-world impact.Your ImpactDevelop and operate advanced AI-driven and agentic automation solutions to streamline Release impact analysis, Case deflection, Salesforce Org health, Code quality, Security and compliance reporting, thereby enhancing platform productivity, scalability, and operational efficiency.Collaborate with business partners to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, fast-paced environment.Collaborate with Architects and technical leadership team in setting best practices including integration and application development, CI/CD implementation, Data Mask, Backup & Restore.Embed engineering excellence practices — code review, continuous integration, automated testing, monitoring, and AI-assisted automations — into every release cycle.Ensure compliance with security, data governance, and regulatory requirements across the Salesforce ecosystem.Troubleshoot and resolve issues to ensure the Salesforce solution performs as expected.Know the latest with new Salesforce features and functionalities and provide recommendations for process improvements.Develop and maintain technical documentation, including solution design documents, technical specifications, and user guides.Minimum QualificationsBachelor's degree in Computer Science, Information Technology, or a related field.2+ years of experience as a Salesforce Platform Admin/Developer with a strong understanding of Salesforce technologies (Apex, LWC, Lightning Component Framework, SOQL) and configuration (workflows, validation rules, process builders, flows) and troubleshooting.Good understanding of Salesforce DevOps process, Git branching/merging strategies.Strong grasp of identity & access management: OAuth 2.0, SAML, principle of least privilege.Experience with AI development tooling.Preferred QualificationsSalesforce certifications: Platform Administrator, Platform Developer I, Agent force Specialist, Copado Fundamentals I & II certification.Experience with Service Cloud, Sales Cloud, or other Salesforce products.Knowledge of JavaScript, HTML, CSS, and other web technologies.Experience with Agile/Scrum methodologies.Solve complex technical problems and manage numerous projects independently, collaborating with teams and partners to achieve operational excellence.Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organiz...