Software Engineer- II
ServiceNow Software Engineer
Job Summary.
We are seeking a skilled ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions.
Key Responsibilities
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Design, develop, and implement ServiceNow solutions using best practices
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Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer
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Develop and maintain ServiceNow modules such as ÏTSM, CSM, APO, MCO, Finance Management, Employee Centre.
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Build and support integrations using REST, SOAP, MID Server, and IntegrationHub
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Create and manage workflows, FlowDesinger and ETL, Integration Hub, DataFabric/Zero Copy Connectors, tranformation
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Perform unit testing, debugging, and troubleshooting of platform issues
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Support platform upgrades, patches, and releases
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Collaborate with architects, business analysts, and stakeholders to gather requirements
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Follow SDLC, Agile/Scrum, and change management processes
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Maintain technical documentation and knowledge articles
Required Skills & Qualifications
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3+ years of hands-on ServiceNow development experience
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Strong experience with JavaScript, REST/SOAP APIs and integrations
(server-side and client-side)
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In-depth knowledge of ServiceNow platform architecture
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Experience with (Source-to-Pay, Order-to-Cash lifecycle, Accounts payable, Accounts receivable etc)
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Familiarity with CMDB and ITSM
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Experience with other Application would be plus like ITOM, HRSD.
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Understanding of ACLs, roles, and security best practices
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Experience working in Agile/Scrum environments
referred Qualifications
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ServiceNow certifications such as
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Certified System Administrator (CSA)
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Certified Application Developer (CAD)
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Module-specific certifications (CSM, ITSM, MCO etc.)
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Experience with ServiceNow Performance Analytics and Reporting
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Knowledge of UI Builder, Service Portal, and Workspace configuration
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Exposure to DevOps, CI/CD, and ATF (Automated Test Framework)
Soft Skills
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Strong analytical and problem-solving skills
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Excellent communication and documentation abilities
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Ability to work independently and in a team environment
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Strong stakeholder management skills
Education
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Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
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Min 3+ Years of experience in Servicenow
Nice to Have
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Experience with cloud platforms (CSM, MCO, APO )