Software Support Engineer
Technology is our how. And people are our why. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with our customers to create technological solutions that drive innovation and transform businesses.From ideation to production, we support businesses with bespoke solutions across various industries, including payments, insurance, finance and banking, technology, media, telecommunications, retail and consumer goods, supply chain, healthcare and life sciences, automotive and travel.As of 30 September 2023, 11,761 Endavans have helped clients break new ground across locations in Europe, the Americas, Asia Pacific and the Middle East.Endava Vietnam started its operations in 2023 as Endava's second delivery center in the Southeast Asia region. Later on in the same year, Endava joined forces with DEK which had a big presence in Vietnam. Today Endava Vietnam comprises more than 500 employees across the Development, Testing, Business Analysis, and Project Management disciplines. Exciting new opportunities exist in our team responsible for the Development and Maintenance of middleware software that is used as the basis of many products in our customers’ portfolio. By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.Your responsibilities include but not limited to the following:Enjoy customer interaction and is challenged by trouble shooting in a complex environmentDay-to-day service and support end customers and partners globallyGive customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysisClose cooperation with R&D and Solution Architects to find solutions and solve customer issuesParticipate in on-call 24/7 rota for customers Emergency casesOutgoing personality with a customer focus and right attitude to serve the customerActively contribute to our customer satisfaction IT BackgroundGood at English skills.At least 2 years relevant work experienceGood analytic, trouble-shooting and problem-solving capabilities.Good at interpretation, negotiation skills.Familiar with Linux environment.Must be able to read and understand C/C++ programming language.Experience in bash, python scripts.Experience in product maintenance, consulting and system integration. Discover some of the global benefits that empower our people to become the best version of themselves:Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus; Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;Learning Opportunities: Complex projects, rotati...