Solar Programs Associate - Strategy and Outreach (Hybrid - Chicago, IL)

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.Energy Solutions is looking for a Solar Programs Associate to execute and own a defined segment of program operations within the Energy Solutions program portfolio. This role supports day-to-day workflow performance for assigned programs, including rebate processing and incentive claims, ensuring timely processing and issue resolution, data integrity, and compliance with program rules and internal controls.   The Solar Programs Associate operates under the general supervision of a Project Manager and is responsible for completing tasks accurately, efficiently, and in alignment with established standard operations procedures (SOPs)  and quality standards. Drawing on working knowledge of program operations, the Associate organizes and prioritizes work, troubleshoots routine issues within defined guidelines, and provides guidance on procedural questions while escalating more complex issues appropriately.    Responsibilities include but are not limited to:    Manage application queues and shared inboxes to ensure claims and participant inquiries are addressed in accordance with documented SOPs  Review, validate, and process applications and claims in accordance with program rules, eligibility criteria, and SOPs  Escalate non-routine issues, complaints, or exceptions to the Project Manager as appropriate  Maintain accurate records and documentation, in alignment with program guidelines and compliance requirements, in program systems, databases, or CRMs  Support outreach activities including event preparation, presentation preparation, occasional event attendance and outreach inquiries  Respond to participant, customer, contractor, and trade ally emails, phone calls, and inquiries regarding application status, program guidelines, or other questions, professionally and promptly  Apply and communicate program rules, procedures, and eligibility requirements using established guidance to support submission quality and reduce rework  Support working relationships with distributors, contractors, and other stakeholders through phone, or virtual interactions  Resolve routine issues within established guidelines and escalate complex participant or technical questions when needed. Apply program guidelines and SOPs to resolve disputes or address non‑complian...