Solution Architect

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertiseNetsmartAt Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!    For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.Solution ArchitectProvide expert consulting and solution leadership by designing effective workflows, recommending best practices, and guiding clients through implementation, enhancement, and long-term solution success.ResponsibilitiesProvide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transferCultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.Manage client expectations and ensure project delivery meets goals of engagement.Coach, mentor and guide solution teams on recommended methodology practicesQualificationsRequiredBachelor's degree or equivalent relevant work experienceAt least 4 years of health care information technology implementation or consulting working experienceAt least 1 year of project management experienceAbility to communicate effectively with technical, clinical and operational teamsAbility to document and present architecture concepts, often narrowing complex ideas to a single overviewAbility to build strong client relationships and delivering client-centric solutionsAbility to make sense of complex, high quantity and sometimes contradictory information to effectively solve problemsPreferredAt least 2 years Netsmart EHR solution work experienceExpectationsTravel expected up to 20% of the time as neededPosition may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel#LI-EW1Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating ...