Solutions Architect, Inbound AI Deployments

THE OPPORTUNITY

Health systems and health plans are deploying inbound AI at scale. Hyro, Orbita, Nuance, Notable - everyone's building in this space. But there's no standard. No one's defined what good looks like in healthcare inbound.

Hippocratic AI is positioned to own that. We have the technology, the customers, and the trust. What we need is someone to define the playbook - the methodology that becomes the industry standard for inbound AI in healthcare.

You're going to build that system. You'll work with our best customers, synthesize what works, and create the frameworks that scale us from individual successes to a repeatable, differentiated offering. The methodology you build becomes how Hippocratic AI wins in inbound for the next five years.

This is a Solutions Architect, Inbound AI Deployments role. You're not executing deployments; you're defining how everyone else executes them. You're writing the playbook that our deployment strategists and engineers will follow for the next 50 customer engagements. You're designing the repeatable system that scales us from one-off successes to a replicable, differentiated offering.

This role reports directly to the CPO. You'll split your time between health system partnerships (understanding what works in the real world), product engineering collaboration (ensuring what you design is buildable), and internal enablement (teaching your frameworks to the deployment team).

WHAT SUCCESS LOOKS LIKE IN YEAR ONE

- Inbound AI Methodology Defined: You've synthesized best practices from 5+ health system deployments into a clear, documented methodology for inbound AI in healthcare. This becomes the Hippocratic AI standard—how we approach every inbound deployment from discovery forward.

- Repeatable Configuration Framework: You've designed the configuration architecture (decision tree patterns, IVR logic flows, provider directory mapping, escalation rules) that deployment strategists and FDEs will use repeatedly. It's d...