Solutions Engineering Manager
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
- The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
- The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
- The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Why We’re Hiring This Role:
Vapi is moving deeper into enterprise, where every serious deal runs through a technical evaluation: architecture reviews, customer-specific demos, and working POCs.
Our first Solutions Architects are on board and the enterprise pipeline is growing faster than individual contributors can carry it. We need someone to build the function, not just staff it.
You'll own hiring, POC standards, demo assets, and how the team pairs with AEs. This is a player-coach role with real scope to define how Vapi sells to the enterprise.
What You’ll Do:
30 days - Learn the product from the inside
- Build an agent yourself, wire up a telephony integration, and sit in on live enterprise deals.
- Meet every SE, AE, and the founders. Map current deal coverage and find where evaluations stall today.
- Get fluent in the architecture: telephony, LLM orchestration, integrations, and contact center workflows.
60 days - Set the standard, stay in deals
- Own the hiring plan and start closing candidates. You know what a great SE looks like and can sell them on the role.
- Define standards for discovery, demos, and POC scoping so deal quality doesn't depend on who picks up the deal.
- Stay hands-on in the two or three largest opportunities as a player-coach.
90 days - Run the function
- Manage capacity and deal assignment.
- Revie...