Specialist, Field Monitoring - Technical Field Data

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!What you’ll do As a Field Monitoring Quality Specialist, you will act as a strategic partner, diving deep into vehicle and field data to identify issues that may impact customer experience and vehicle performance. Your insights will enable early detection and proactive resolution of potential concerns, helping improve product quality while strengthening customer trust and brand reputation “In this critical role, you will help, design and implement solutions to monitor and integrate data from diverse communication channels including customer surveys, social platforms, and connected vehicle telemetry to create a comprehensive view of field performance”. We are looking for someone who thrives in complex, high-volume data environments and can uncover meaningful insights from ambiguity. Partnering closely with engineering teams, you will play a key role in identifying product issues, guiding investigations, and ensuring teams focus on the most critical data to accelerate resolution and protect both our customers and brand reputation. Your work will have a direct impact on product development, system engineering, and the resolution of complex warranty and quality issues across our vehicle portfolio. Field Issue Detection & Resolution Support end-to-end root cause analysis (RCA) of customer issues across full vehicle systems, including powertrain, high-voltage battery, and connected features Identify patterns in fleet data to enable early detection of emergi...