Specialist, Resident Recovery

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 110,000 single family rental homes. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.The Specialist, Resident Recovery role is a key member of our centralized property management team, focused on ensuring compliance and delivering exceptional resident support. This position manages day-to-day operations related to accounts receivable (AR), lease compliance, and eviction processes, while maintaining accuracy and adherence to legal standards. In addition, the role handles inbound resident calls, partners closely with local market teams, and collaborates with internal departments to resolve issues efficiently. By safeguarding compliance and fostering positive resident experiences, the Specialist, Resident Recovery plays a critical role in supporting operational excellence across all properties.What You’ll DoManage and resolve resident accounts receivable activities, including payment posting review, delinquency resolution, and ledger accuracy.Perform proactive outbound outreach to residents to resolve delinquency, payment plans, and pre-eviction concerns.Coordinate and execute eviction-related activities in accordance with lease terms, state and local regulations, and company policy; identify and escalate compliance risks to leadership as needed.Handle inbound resident calls related to delinquency, eviction status, and account escalations with professionalism and empathy; accurately document all interactions in Salesforce.Partner with local market teams, and centralized partners to resolve complex AR issues, share timely updates, and ensure consistent and compliant resident experience across markets.Follow standardized workflows to support consistent execution across all markets.Who We’re Looking ForHigh School or GEDMinimum two years of customer service and/or AR/property management experienceAbility to multitask using a variety of IT platforms simultaneouslySalesforce knowledgeable preferredAbility to solve problems constructivelyAbility to work with limited supervision, “self-motivated”Works well with others in a team environment, “team-player”Proficient verbal and writing skillsExcellent organizational skills and ability to multi-task with accuracyProven administrative experience in Property Management or related fieldWorking knowledge of property management software programs and Microsoft Office Applications Customer service oriented; strong communication, organizational and interpersonal skillsExperience working in a centralized or high-volume environmentFamiliarity with eviction timelines and compliance requirementsWhy Invitation HomesWe stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for ...