Sr. Assistant Director
Senior Assistant Director, Outreach – Financial Aid The USC Office of Financial Aid is seeking a Senior Assistant Director, Outreach to serve as a lead counselor on financial aid policies, procedures, and complex case resolution. This position supports students across a variety of populations and serves as the primary financial aid contact for an assigned student population. The Senior Assistant Director will provide financial aid counseling, conduct outreach and educational programming, evaluate student financial aid needs, assist with financial aid packaging, and collaborate with campus partners to support students throughout the financial aid process. Key ResponsibilitiesConduct in-person and virtual financial aid presentations, workshops, webinars, and advising sessions for external audiences, including high schools, community colleges, and community-based organizations, as well as USC students, academic units, student groups, and student support offices.Conduct financial need analyses for students requesting additional financial aid resources and determine whether additional options may be available based on individual circumstances.Review student financial aid applications for completeness and consistency and verify the accuracy of student and family-reported information.Assist with financial aid packaging for federal, state, and institutional aid programs, including Pell Grants, Cal Grants, Federal Direct Loans, and campus-based aid.Process and support loan certification for federal and private education loans.Exercise professional judgment and problem-solving skills within established policies and procedures to resolve complex or escalated student financial aid matters.Collaborate with Financial Aid colleagues to identify issues, update financial aid packages, and elevate cases requiring senior leadership or funding review.Serve as a financial aid subject-matter resource regarding financial aid policies, procedures, and the appeal process on departmental or university committees, as requested.Counsel students regarding financial planning, budgeting, responsible borrowing, and debt management.Assist in developing strategies to improve communication between the Financial Aid Office and incoming and continuing students.Support initiatives designed to improve timely student submission of required financial aid documents and materials.Collaborate with university leadership and campus partners to address escalated student concerns and provide financial aid support to various student populations.Maintain current knowledge of university, state, and federal financial aid regulations and ensure compliance with applicable policies and procedures.Balance student advising responsibilities with outreach programming, presentations, departmental priorities, and special events. The successful candidate will possess strong interpersonal and communication skills and enjoy working directly with students and diverse audiences. The abili...