Sr. Claims Advocate

Location: Remote NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.  Simply put, wherever you find small businesses, you’ll find NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.  Every claim tells a story — and you know how to uncover the truth behind it. With sharp investigative skills and clear, compassionate communication, you guide small business owners through moments that matter. If you can connect the dots and connect with people, this role is made for you. What You’ll Do:  Investigate, evaluate, and resolve General Liability Bodily Injury, Property Damage, as well as Professional Liability claims, both with and without attorney involvement.  Analyze coverage, liability, and damages based on policy terms, claim reports, statutes, and case law to determine appropriate claim handling. Communicate effectively with policyholders, claimants, and witnesses to gather information, provide updates, and guide the claims process. Identify and refer potentially fraudulent claims to SIU and pursue third-party subrogation opportunities where applicable. Ensure compliance with all relevant statutory and regulatory requirements across jurisdictions. Demonstrate strong customer service skills with empathy, clear communication, and a focus on resolution. What We Need:  4+ years experience handling liability claims involving bodily injury, including coverage analysis, investigation, and compliance-focused claims handling. Demonstrated history of thorough Injury Evaluation and Negotiation Skills Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills. Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License Unstoppable Qualities:  Natural Curiosity Paired with Relentless Follow-Through Calm Under Pressure with a Talent for Diffusing Tension Note on Fraudulent Recruiting We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on o...