Sr. Client Services Coordinator

Ingram Content Group (ICG) is hiring for Sr. Client Services Coordinators to contribute to our team in our La Vergne, TN office.  In this role, you will acquire and maintain the highest level of knowledge regarding all Ingram Content policies, services, and procedures with the intent of imparting this information, upon request, to any internal or external client or customer.  You are expected to become and maintain “expert” status on programs and/or functions that are specific to assigned areas of responsibility.  You’ll also be expected to project a professional, courteous and cooperative attitude to fellow associates, customers, and clients.  In addition, you will exercise independent judgment within the overall objectives set by management to routinely make decisions with limited supervision.Do you have experience working with publishers?  Have a passion for helping publishers be successful?At Ingram, our publisher-facing business offers more than just traditional wholesale services.  It offers fully integrated and relevant solutions for client publishers.  Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!Required Qualifications:High School Diploma or GED2 years’ experience in a customer or client support rolePreferred Skills:Strong written and oral communication skillsExperience working in a professional environmentDetail-oriented and strong organizational skillsKey Responsibilities:Processes requests received by phone, chat, and email via ticketing system from both internal and external clients accurately and timely.Performs and processes accurately, responsibilities related to assigned line of business(s) which may include ship desk, relief receptionist, special order spreadsheets, inventory management, order entry, support, work orders, stock reserves, lock list, reporting, programs/services and other related transactions. Researches and provides prompt and timely response to customer or client issues and/or associate inquiries via electronic communications, by phone, or in personMakes appropriate decisions when submitting credit adjustments and works to resolve discrepanciesAcquires and maintains high level of knowledge in the basics of all processes and procedures established in assigned area of responsibility.Maintains acceptable levels of productivity, accuracy, quality, and...