SR. Customer Service Representative - Inside Sales
The Hope Group, A SunSource Company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We’re more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com
Job Summary
Perform a wide variety of customer servicing, order editing, pricing, writing, data entry, and other similar duties pertaining to a wide variety of Hope Group products. Position requires extensive specialized knowledge of the characteristics an application of one or more of the products sold.
Essential Functions
Receive and review inquires and orders to check and ensure correct identification of parts or units required. Price, following established practices from records available or in conjunction with Supervisor. Refer to factory for identification, additional information for products or units provided by or produced by the factory.
Assist customers in product selection and application assistance and make recommendations relative to our products and services.
Enter orders or inquiries into computer providing all pertinent data and information. Obtain negotiated pricing, delivery or other information from available sources and finalize order with customer. Maintain computer pricing as required.
Work with Supervisor on more complex or major order situations to prepare pricing/quotations. Check customer orders against any quotations made, edit, write, process.
Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters. Supply information, initiate action and resolve within established practices. Refer policy matters to Supervisor.
Source non-stock items with suppliers based on negotiated price and delive...