Sr Director, Product Management, Merchant Capital
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Sr Director, Product Management, Merchant Capital
What does a successful Sr. Director, Product Management for Merchant Capital?
As the Senior Director of Product Management for Merchant Capital, you will define the overarching product vision and multi-year strategy to help SMBs manage cashflow for their businesses. You will lead, mentor, and grow a team of Product Managers dedicated to solving complex merchant cash flow and financing needs.
Operating at the strategic intersection of fintech, commerce, and product growth, you will champion the end-to-end merchant lifecycle across all platforms (device, web, and mobile)—owning executive alignment, multi-generational roadmaps, and business performance metrics to reshape how merchants manage their financial health.
What you will do
Product Strategy, Vision & Roadmap
•
Define Multi-Year Strategy: Establish the strategic product vision, multi-generational roadmaps, and portfolio priorities for Clover’s Capital products and lending capabilities.
•
End-to-End Lifecycle Ownership: Drive the full product lifecycle from market discovery and opportunity sizing through launch, scale, and continuous optimization across web, mobile, and in-person POS channels.
•
Business Case & Commercial Viability: Build executive-level business cases—including financial models, opportunity sizing, ROI analysis, and monetization strategies—to align capital and resource allocation behind high-impact growth initiatives.
•
Data-Driven Discovery: Leverage deep data analytics, merchant feedback, and market research to identify structural cash flow friction and evaluate Build vs. Buy vs. Partner/Integrate expansion strategies.
People Leadership & Executive Alignment
•
People Management & Coaching: Hire, manage, develop, and retain a high-performing team of Product Managers. Provide clear direction, foster career growth, and establish operational excellence across product squads.
•
Cross-Functional Portfolio Guidance: Oversee and empower product managers in their daily execution—guiding sprint prioritization, backlog grooming, user story definition, and cross-functional dependency management without needing to act as a tactical Scrum Lead yourself.
•
Executive Stakeholder Alignment: Partner closely with executive leadership (C-suite, Business Unit Heads, Engineering VPs) to communicate vision, present progress against strategic KPIs, and secure cross-functional commitments across Product...