Sr Dispatcher (Manheim)

CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileSr DispatcherManagement LevelIndividual ContributorFlexible Work Option Hybrid - Ability to work remotely part of the weekTravel %NoWork ShiftDayCompensationHourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionJob Summary:  The Sr Dispatcher plays a critical role in facilitating the efficient and timely transport of customer vehicles to and from auction sites and other designated locations. This position requires strong coordination, communication, and problem-solving skills to manage carrier relationships, resolve transport issues, and ensure customer satisfaction.  PRIMARY DUTIES/KEY RESPONSIBILITIES Facilitates the transport of customer vehicles to and from auction sites and other areas.  Contacting customers to determine vehicle availability and condition,  Scheduling vehicle pick-up and delivery with customers and transporters  Assisting with reconciliation of transporter related issues  Notifying customer account representatives and transporter of vehicle transportation related issues  Monitoring and reporting on customer and transporter performance.  Compiles vehicle transportation related data and generates routine reports.  Follows job related duties as directed by supervisor.  Coordinates transportation of vehicles by contacting carriers in the company’s established network.  Builds and maintain positive working relationships with network carriers.  Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles. Escalates complex or difficult to solve issues according to established escalation procedures.  Proactively locates new carriers to join the Cox network  Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.  Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.  Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met.  Provides advice and coaching for less experienced team members.  Clearly communicates broader organizational objectives and the team’s role/impact.  Assists with other duties as assigned.  Required Experience & Specialized Knowledge and skills High School diploma or GED required.  3+ years’ experience with at least 1 year of experience in logistics dispatching  Previous auto transportation/logi...