Sr. Forward Deployed Automation Strategist

Opportunity Overview

We are looking for a Sr. Forward Deployed Automation Strategist to play a key role in delivering value for our Platform-as-a-Service (PaaS) customers. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with clients to strategically design, execute, and maintain a robust prior authorization decisioning automation program. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most.

What you’ll do

• Consult Platform-as-a-Service (PaaS) clients on designing an optimal decision automation program that maximizes platform value
• Translate complex client requirements into a detailed technical blueprints for development teams to leverage when implementing new clients
• Collaborate with Product, Development, Design, and Engineering teams in scoping new functionality, or enhancing existing functionality, to meet client automation needs
• Develop strategic roadmaps related to continuous improvement of decision automation performance in order to drive increased value for clients
• Analyze authorization data and leverage data visualization softwares to build and maintain analytical reports that inform internal and external stakeholders on platform performance
• Ensure client’s KPIs are met and ensure end-to-end automation success for each client through each stage of customer lifecycle
• Identify opportunities to scale and improve consultation workflows

What you’ll need

• 5+ years experience working in a client facing role; Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction
• Understanding of healthcare systems, medical terminologies, clinical workflows, and regulations
• Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity
• Advanced Proficiency in Excel and PowerPoint; Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI; Proficiency with using SQL to extract insights from complex healthcare data sets
• Ability to develop deep product expertise and leverage it to guide customers, solve strategic issues, and optimize platform value
• Experience interfacing with internal, cross-functional stakeholders and colleagues on the development and definition of KPIs and product enhancements
• Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
• Bachelor’s degree

Pay & Perks

💻 Fully remote opportunity with about 5% travel

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program

📈 401K retirement plan with company match; flexible spending and health savings account

🏝️ Flex time off + company holidays

👶 Up to 14 weeks of paid parental...