Sr. Manager, Global People Operational Risk Manager

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Sr. Manager, Global People Operational Risk Manager (IC5)

Job Code: 9405

Location: West Palm Beach (Flexible or Remote)

Reports to: Sr. Director, Global People Operations Optimization

Job Description

This role will directly contribute to the development of products, services and experiences that make the world of work better for all ServiceNow employees. This role owns and evolves the integrated risk management (IRM) program within the Global People organization, using the ServiceNow IRM tool as the system of record for risk management and reporting. The role ensures Global People operations are well-governed, audit-ready, and continuously monitored for risk exposure. Lean Six Sigma and process optimization expertise will support this mission by identifying and remediating the operational root causes of risk, control gaps, and inefficiency, and by building scalable, well-controlled processes across the Global People function.

What you get to do in this role

Integrated Risk Management (primary focus)

• Own and evolve the enterprise IRM program for Global People, maintaining a complete, current view of risk in the IRM risk register
• Manage day-to-day risk workflows using the risk management application (IRM), including risk frameworks/statements, risk identification, assessments, and remediation task coordination
• Drive/ leverage risk identification inputs (Failure Mode & Effects Analysis (FMEA), internal indicators/metrics, and other documented sources) and ensure they are captured in IRM
• Coordinate risk evaluation practices e.g., documenting likelihood, impact, inherent risk, control effectiveness, residual risk, and velocity
• Coordinate risk response tracking (avoid, mitigate, accept, transfer) and ensure response documentation is created for moderate-or-above residual risk
• Support Global People operational compliance and assurance activities, including control mapping/ development, control testing, evidence collection, and audit-ready reporting across regulatory requirements
• Partner with compliance and assurance stakeholders to streamline evidence collection and audit readiness
• Create and maintain risk frameworks, risk statements, control test scripts, and remediation tasks, coordinating follow-through with assigned owners
• Support enterprise risk reporting, keeping dashboards and...