Sr. Product Operations Manager
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your Impact: The Product Operations Manager is a high-impact, cross-functional role responsible for the full lifecycle of Axon's drone and Sky-Hero product portfolio — from quality and cost management to strategic planning and customer escalation. This role operates at the intersection of engineering, operations, finance, and customer success, requiring a sharp analytical mind, strong business acumen, and the ability to make critical decisions in a fast-paced, ambiguous environment.You will hold ultimate ownership over corrective action effectiveness, stop-ship decisions, cost reduction initiatives, SKU lifecycle strategy, and pricing — while also being the person who shows up onsite to de-escalate customer situations. This role covers both in market products line as well as new and coming soon products that will expand our portfolios. What you’ll doLocation: Scottsdale, AZReports to: Director of Product Management, Axon Robotics Own product quality and field performance across our product portfolio, including quality metrics, field benchmarks, RMA thresholds, defect tolerances, escalation paths, and corrective action playbooks Analyze first-pass yield, outgoing quality, RMA, field performance, and customer escalation data to identify product risk, prioritize critical issues, and guide stop-ship, containment, and allowable defect decisions Lead root cause analysis and corrective action efforts for complex product issues, partnering with Engineering, Product Management, Operations, Finance, and Customer Success to resolve high-impact issues with clear customer and business value Manage sustaining engineering and post-launch optimization efforts that improve product reliability, reduce customer pain points, and strengthen field performance over time Set product and lifecycle strategy in partnership with the Product Management lead, including SKU architecture, product specifications, end-of-life planning, and portfolio decisions across current and future product lines Set SKU, pricing, and bundle architecture in partnership with the Product Management lead for our product lines, including hardware configurations, software tiers, accessories, service bundles, fleet offerings, and broader ecosystem integrations Model product economics, including CoGS, margin, demand, and financial impact of proposed sourcing, design, pricing, and bundling decisions; validate ROI and set target economics for future p...