Sr. Product Operations Manager I (Remote Eligible in Bulgaria)

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.We're looking for a Senior Product Operations Manager I to design and own the operational systems that make our product org faster, smarter, and more aligned. You'll go well beyond executing processes — you'll redesign them from the ground up, build frameworks that scale, and influence how product leadership makes decisions. This is a high-visibility role with direct exposure to Directors and VPs, and a real opportunity to shape how the org runs. You will work remotely from Bulgaria and will be reporting to the Director, Technical Programs and Ops. You Will: Own and continuously evolve the product operating rhythm — planning cycles, OKR frameworks, launch readiness, and cross-functional retrospectives Redesign inefficient processes end-to-end; build SOPs and playbooks that get adopted broadly, not just filed away Design product health dashboards that connect operational metrics to business outcomes; move the conversation from "what happened" to "what do we do next" Own tooling strategy for your area — evaluate, configure, and drive adoption of systems (including Smartsheet as a system of record) that reinforce accountability and visibility Identify AI augmentation opportunities within operational workflows and build them out; reduce manual overhead and increase leverage across the team Partner directly with Directors and VPs to surface operational insights that inform investment and prioritization decisions Mentor peers and actively contribute to building the Product Ops function Perform other duties as assigned You Have: 6+ years of experience in product operations, strategy and operations, or a closely related field A track record of redesigning operational processes with measurable impact — faster planning cycles, cleaner launches, better data visibility Strong data fluency: you design measurement frameworks, not just read dashboards, and you connect operational metrics to business outcomes Experience influencing Director and VP-level stakeholders through operational insight and well-structured recommendations Builder mindset: you prototype and automate solutions rather than waiting for direction from the top Deep cross-functional instincts — you've built durable bridges between product, engineering, design, and GTM Experience with Smartsheet, Jira, Confluence, or similar tools at a systems level, not just as a user Experience in a high-growth technology company Business or technical degree, or equivalent experience Legal eligibility to work in Bulgaria on an ongoing basis Fluency in English is r...