Sr. Product Operations Manager, MarTech & Subscriptions
About Us: Straight Arrow is fearlessly dedicated to exposing the hard truths in the stories that are dividing Americans today. We prize stories that connect to our audiences’ daily lives. Check us out at www.san.com and on the Straight Arrow mobile app.Straight Arrow News is on a mission to raise the bar in journalism – and delivering world-class digital products is central to that vision. We’re looking for a Sr. Product Operations Manager, MarTech & Subscriptions to help us build, operate, and optimize the systems that power our subscriber experience, audience insights, and monetization strategies. About the Role As a Sr. Product Operations Manager, MarTech & Subscriptions, you’ll sit at the intersection of product, engineering, growth, and product operations, driving initiatives that span content management, subscriptions, identity, privacy, messaging, analytics, and syndication. This is a hands-on role where you’ll go beyond writing specs – you’ll actively configure and operate the MarTech, subscription, consent, analytics, and workflow platforms that help bring digital product experiences to life. You’ll collaborate closely with engineering, product, legal, and growth teams to define requirements, manage implementation timelines, and deliver mission-critical systems that enhance user experience and business outcomes. You’ll translate business needs into product requirements and platform configuration, owning the details of setup, validation, integration, and launch execution across our digital news app and website. Key Responsibilities Own the day-to-day operation, configuration, and ongoing optimization of the platforms that power subscriptions, messaging, consent, analytics, identity, and monetization across our digital news app and website. Configure and manage subscription and monetization flows in platforms such as Piano, including offers, paywalls, registration flows, entitlement logic, checkout experiences, renewal/cancellation paths, and related business rules. Own audience engagement and lifecycle messaging operations in platforms such as Braze, including newsletter logic, segmentation, personalization rules, eligibility criteria, triggers, journeys, and campaign setup. Build, maintain, and troubleshoot integrations and data flows across systems such as Braze, Piano, CMS, identity/authentication platforms, analytics tools, consent management platforms, email service providers, app stores, and workflow automation tools such as Zapier. Translate business, product, editorial, legal, and growth requirements into clear platform configurations, implementation plans, acceptance criteria, QA steps, launch checklists, and ongoing operational documentation. Partner with engineering on APIs, webhooks, data-layer requirements, event schemas, app store subscription setup, and other technical dependencies, while directly owning configuration and validation within third-party platforms where appropriate. Configure, val...