Sr Software Engineer, AI Agent Platform
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Hyper, a Motorola Solutions Company, a leader in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. It is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators.
Job Description
We’re looking for a Sr Software Engineer to set technical direction for the AI Agent Platform team behind Hyper’s emergency response products (Motorola Solutions announced that it acquired Hyper on April 9, 2026).
You’ll be a senior technical leader responsible for the architecture of our most critical systems. You’ll shape long-term technical strategy, mentor engineers across the team, and own the toughest cross-cutting problems — from real-time AI pipelines and telephony to backend infrastructure and product surfaces. We expect engineers to use AI agents in their own work. But because this is mission-critical software, humans still own quality, judgment, and what ships — and as a Sr Engineer, you set the bar for what “good” looks like.
What You’ll Do
•
Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale.
•
Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows.
•
Drive engineering excellence across reliability, availability, security, and performance — defining the standards the team operates by.
•
Partner with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy.
•
Mentor engineers; raise the floor and the ceiling of the team’s technical work through reviews, design feedback, and pairing.
•
Build and evolve evaluation, testing, and observability frameworks for AI-assisted systems.
•
Lead incident response and post-incident reviews; own runbook quality and on-call health for the systems the team is responsible for.
•
Represent engineering in conversations with public safety customers, partners, and Motorola Solutions stakeholders when deep technical credibility is required.
You Might Be a Fit If
•
You have production software engineering experience, with a clear track record of technical leadership.
•
You’ve designed, shipped, and operated large, complex systems in...