Sr Student Services Technician

Job TitleSr Student Services TechnicianDepartment Enrollment OperationsWorker TypeRegularPay TypeHourlyHourly Rate20.15Work ShiftScheduled Weekly Hours40Benefit EligibleYesPost-Offer, Pre-Employment Physical Required?NoJob Description SummaryPerforms a variety of complex to advanced administrative tasks involving some discretion and requiring moderate amounts of independent judgment related to the oversight of the daily operations of Admission, Registrar and Student Financial AssistanceJob DescriptionEssential DutiesSupport and assist with the accurate review and release of admission decisions for all campuses.Support and assist with the delivery of recruitment, procedural and ad-hoc emails, text messages, and mailings to prospective students and applicants and assist in preparing, maintaining and monitoring automated prospective student communications. Assist with the maintenance of applications, forms, checklists, status pages and confirmation processes for recruitment, admission, and special programs. Assist with the management of on- and off- campus event registration websites, forms, reporting, check-ins, and surveys.Support prospective student processing and maintain the integrity of recruitment and admission information and databases.Monitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards.Serves as informational resource to prospective students, current students and parents; investigates and resolves problems or difficulties related to admission, registration, and financial assistance. Interprets policies and procedures.Performs a variety of complex to advanced administrative tasks which may include coordinating student services/operations; updates, maintains and composes correspondence; processes/oversees admission, registration and financial assistance related transactions; perform various financial and budgetary tasks.Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.Gathers and analyzes statistical information regarding department's programs and activities; produces reports.Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistance objectives.Minimum QualificationsRequires eighteen months of coursework or training beyond high school and three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experienceRequired Knowledge, Skills, and AbilitiesKnowledge of unit's operations, policies, and proceduresKnowledge of computer and office applicationsKnowledge of related state and federal laws, e.g. FERPAOral and written communication skillsAbility to work with people with diverse backgroundsMay require supervisory, clerical and/or research skillsAdditional Position Information (if applicable)Special Instructions (if applicable)No...