Sr Therapy Optimization Specialist
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients’ lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve. WHY JOIN OUR FAST-GROWING TEAM At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement. If you’re passionate about making a difference in people’s lives and want to work with innovative technology, come be a part of our great team! POSITION SUMMARY The Therapy Optimization Specialist (TOS) position provides technical and clinical expertise to ensure efficient and effective Inspire post-implant care best practices. The TOS is responsible for working with customers, physicians, clinic staff and Inspire field personnel to drive procedural and practice success. MAIN DUTIES/RESPONSIBILITIES Provide both technical and clinical support for providers with core activities focusing on practice efficiency analysis, outcomes analysis, and post-implant care certification. Educate and mentor Inspire field employees on post-implant care fundamentals including initial certification and continuing education. Collaborate with sales leadership, sales ops, and field teams on appropriate. training/support for targeted customers to maximize practice workflows and therapy efficacy. Assist field personnel and customers in advanced therapy troubleshooting. Proactively educate field teams with new and existing resources for Inspire therapy best practices. Coordinate with internal partners including but not limited to Quality, Clinical Research, Marketing, Sales Training. Stay current on relevant scientific publications and clinical evidence. Develop relationships with key opinion leaders and work with high-volume, high quality customers to glean new learnings for best practices. QUALITY SYSTEM RESPONSIBILITIES Document product and therapy related field reports within the prescribed timelines and provide any necessary documents required to complete the investigation. Provide follow-up reporting as needed. Complete training requirements and competency confirmations as required for this position within the required timeline. Comply with applicable quality system procedures/policies and make suggestions for continuous process improvement. QUAL...