Staff Product Manager
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. As a Senior Staff Product Manager in the ITSM Product team, you will serve as a highly experienced individual contributor responsible for defining the product strategy for enterprise customer experiences across the Freshworks EX portfolio. In this role, you will tackle complex, cross-functional product challenges that span ITSM, ITAM, ITOM and adjacent products, driving enterprise adoption, trust and long-term customer success.You will own the customer-facing strategy, roadmap and business outcomes for enterprise capabilities such as security, governance, compliance, enterprise administration and product-led growth. You will partner closely with the Enterprise Readiness, Platform and AI teams, who own the underlying shared platform capabilities, to deliver differentiated enterprise outcomes.Impact You Will CreateDrive Enterprise Product VisionDefine and champion the long-term product vision for enterprise customers spanning governance, security, compliance, enterprise administration and product-led growth across the EX portfolio.Deliver Enterprise Business OutcomesShape differentiated enterprise outcomes that improve enterprise adoption, customer trust, deployment success and expansion while leveraging shared platform capabilities.Champion Enterprise CustomersServe as the voice of enterprise customers by partnering with strategic customers, Customer Success and Sales to identify emerging needs and influence the product roadmap.Influence Cross-Portfolio StrategyDrive alignment across ITSM, ITAM, ITOM, Enterprise Readiness, Platform and AI teams to deliver cohesive enterprise experiences and maximize customer value.Elevate Product LeadershipMentor Product Managers on enterprise product strategy, systems thinking and customer-centric product development while raising the bar for enterprise product ...