Staff Product Researcher

ABOUT KOHO

We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend smart, save more, and build real wealth. We’re a performance organization with a strong heart: we care deeply about outcomes, and everything ties back to our mission - to financially empower a generation of Canadians.

At KOHO, we’re not your average 9-5. We believe real impact comes from people who are trusted, empowered, and supported to do their best work - without sacrificing their lives to do it. We prioritize work-life integration, not just work-life balance. That means asynchronous collaboration, flexible hours, and a remote-first setup built around autonomy and high trust.

KOHO is entering its next chapter - leaner, smarter, more AI-integrated. We’re building for impact, not bureaucracy. If you thrive in environments that value clarity, ownership, and bold thinking, you’ll fit right in.

ABOUT THE ROLE

At KOHO, we’re building products that help Canadians make meaningful financial progress. As a Staff Product Researcher, you will play a leadership role on our Individual Contributor track, helping the organization better understand user needs, behaviours, motivations, and barriers across the full financial journey.

This is a highly strategic, hands-on role for someone who can move fluidly between deep discovery work and practice-building. You will partner closely with Product Design, Product Management, Engineering, Data, SLT and cross-functional stakeholders to shape what we build, why we build it, and how we know it matters.

You’ll bring human-centric thinking into the product development, with a primary focus on Generative Research, whilst building the systems for Evaluative research at scale. You’ll also help KOHO level up how research is run: improving our methods, systems, tooling, recruiting practices, and research operations so that insight ca...