Store Floor Lead (Sur La Table)

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. 

Position Overview
As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience.  In this leadership role, the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals.  As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service.

Key Responsibilities
Leadership & Team Development
·        Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
·        Provides in-the-moment coaching and feedback to elevate performance and team engagement.  Communicate performance issues directly to the General Manager/Store Manager.
·        Support onboarding, training, and development of new associates.
Customer Experience & Brand Representation
·        Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
·        Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
·        Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
·        Address customer concerns and resolve issues in a timely manner to maintai...