Store Manager (Sur La Table)

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. 

Position Overview
As a Store Manager at Sur La Table, you play a key role in the success of the store by leading a high-performing retail team that inspires customers throughout every stage of their culinary experience.  This position combines strategic business acumen with strong operational expertise to drive retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service. 
 
Key Responsibilities
Leadership & Team Development
·        Recruit, develop and retain a high-performing team to meet the business needs.
·        Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
·        Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
Customer Experience & Brand Representation
·        Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
·        Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
·        Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
·        Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
Sales & Business Performance
·        Develop and implement strategies, including effective merchandising, mar...