Strategic Account Director, Healthcare

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

Decagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.

This is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.

You will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.

Decagon is a fully in-person company based in our San Francisco off...