Strategy & Operations Lead

ABOUT BROCCOLI AI

Broccoli AI is building the AI operating system for home service businesses.

We work with plumbing, HVAC, and electrical contractors, the people who keep homes running, and replace fragmented tools and manual workflows with AI agents that actually do the work.

Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.

We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we've built. Today:

- Hundreds of contractors use Broccoli to run their front office.

- We've grown from $0 to millions in ARR in under a year.

- We're trusted by both single-location operators and the largest PE-backed roll-ups.

- We've raised $25M+ from Khosla Ventures and Y Combinator.

THE ROLE

As a Strategy & Operations Lead, you'll work across one or more of our core Strategy & Operations pillars, depending on your experience and the company's priorities. This role is designed for high-agency operators who thrive in fast-paced environments and want to work on the most important problems facing the business: from company strategy and operational excellence to customer transformation and enterprise growth.

RUNNING BROCCOLI

Business Operations

Objective: Build the operating system that helps Broccoli scale efficiently.

Responsibilities:

- Own business performance management, KPIs, reporting, and operational reviews.

- Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards.

- Drive business enablement initiatives that improve customer and revenue outcomes.

- Lead cross-functional operational improvements across go-to-market, customer success, and growth.

Founder's Office

Objective: Drive company strategy, planning, and executive initiatives.

Responsibilities:

- Support strategic planning, board materials, and executive decision-making...